February 10, 2025
Remote Full-Stack Engineer at MacroActive Ltd

We’re searching for a devoted and a professional transcription who will supply professional fortify to consumers by way of telephone, electronic mail, or chat, helping with troubleshooting, answering questions, and guiding them via problems. It is a faraway place, permitting you to paintings from the relief of your own home whilst serving to consumers stay their home equipment in most sensible running situation.

Key Duties:

Information consumers via faraway diagnostics for equipment malfunctions and be offering step by step answers.

File buyer interactions, inquiries, and resolutions in our fortify gadget appropriately.

Paintings intently with the technical workforce to escalate unresolved problems and make sure well timed solution.

Lend a hand consumers with product suggestions, guaranty inquiries, and repair scheduling.

Practice up with consumers after carrier to verify pride and supply further help if vital.

Take care of wisdom of equipment fashions, new product releases, and not unusual troubleshooting tactics.

{Qualifications}:

Earlier enjoy in customer support.

Robust troubleshooting and problem-solving talents.

Elementary wisdom of not unusual family home equipment and their purposes (coaching might be equipped).

Very good written and verbal conversation talents.

Talent to paintings independently in a faraway surroundings with minimum supervision.

At ease the use of buyer fortify device, chat programs, and faraway diagnostic equipment.

Prime-speed web connection and a quiet, distraction-free house place of job atmosphere.

Robust consideration to element and group.

Highschool degree or identical (technical certifications or enjoy in equipment restore is a plus).

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