Reimbursement: $875,000 PHP (10% efficiency bonus)
In regards to the Position
Virtru is on the lookout for a Buyer Good fortune Supervisor to enroll in our SMB Buyer Good fortune workforce. This new function can be liable for managing a big pool of small accounts. You are going to be liable for proudly owning a big ebook of accounts and assist power most worth from and have an effect on around the ebook.
To reach this function, you’ll want to be comfy studying new applied sciences and speaking effectively with quite a lot of visitor personas. You’ll want to take visitor good fortune processes from different portions of our trade and to find techniques to use them at scale throughout a big visitor base (1000’s of accounts).
Tasks come with:
- Onboard and educate new consumers on Virtru’s merchandise in each 1to1 trainings and crew webinars.
- Organize and run renewals for strategically vital consumers.
- Proactively interact low-usage and at-risk consumers to stabilize the account.
- Briefly personal accounts for mounted engagement sessions, similar to onboarding, at-risk situations, and account evaluations.
- Execute 1 to Many campaigns and sequences designed to power engagement, utilization, and visitor good fortune at scale (ex. Run re-engagement campaigns for low-usage consumers).
- Observe and analyze visitor utilization and engagement to spot alternatives to ship worth around the base.
- Generate invoices, paintings with our companions, and soar in to lend a hand our Accounting workforce with collections for past due and antisocial accounts.
- Assist refine processes, performs, and sequences that permit long term CSMs to seamlessly fold into our pooled type.
- Soar in to deal with some other outlier situations around the base.
About You
- 4+ years enjoy running in a customer-facing function (beef up, gross sales, visitor good fortune, account control, and so on.)
- A minimum of 2+ years of enjoy supporting technical merchandise, packages and/or environments.
- Enjoy operating coaching calls
- Talent to have interaction with each technical and non-technical workforce and consumers.
- Robust technical flair and problem-solving talents.
- Sure, customer-oriented angle
- At ease running in a fast paced atmosphere, each independently and in a workforce.
- Outstanding written and verbal verbal exchange talents
- Robust organizational and prioritization talents
Additional Credit score (Now not required however will turn out to be useful!)
- Enjoy running in a pooled CSM type.
- Salesforce/Outreach Enjoy
- Enjoy with renewals and/or negotiations.
Virtruvian qualities that can set you up for good fortune:
- Pondering out of doors of the field to respectfully problem your teammates and executives within the pursuit of excellence
- Robust sense of urgency with an action-oriented mindset
- In a position to collaborate and adapt to moving priorities as trade wishes evolve
- Pleased with asynchronous verbal exchange together with slack, electronic mail, zoom, and so on.