Our undertaking is to lend a hand small and medium corporations promote extra.
We are a small group running immediately with the founder, involved in handing over remarkable strengthen and embracing technical demanding situations head-on.
This function calls for somebody who prospers in a fast moving setting, can remedy advanced technical issues independently, has excellent consideration to element, and maintains prime efficiency requirements.
– Unravel technical strengthen tickets successfully and correctly
– Lend a hand shoppers troubleshoot electronic mail supply problems
– Lend a hand with platform configuration and optimization
– Report answers and deal with a data base
– Determine and escalate possible product problems
– Supply positive comments for product enhancements
– Be in contact commonplace issues to the group
– Meet or exceed day-to-day strengthen metrics
– Sturdy technical flair and problem-solving talents
– Superb written and oral conversation abilities in English
– Enjoy with technical troubleshooting
– Figuring out of electronic mail techniques and deliverability (or sturdy willingness to be informed)
– Talent to give an explanation for technical ideas in easy phrases
– Self-motivated with sturdy time control abilities
– At ease running with APIs and technical documentation
– Talent to spot patterns in technical problems
You Will have to:
– Love fixing technical issues independently
– Thrive in a merit-based setting with out outlined profession paths
– Be ok with consistent exchange and fast moving environments
– Welcome direct, public comments and duty
– Be proactive in problem-solving with out looking ahead to route
– Click on on Koala in your favourite animal
– Be ok with being 200% responsible
– Get energized through an never-ending flow of recent issues to resolve for customers
2. Preliminary 30-minute Zoom interview to evaluate technical strengthen functions & tradition have compatibility
3. A paid 24-hour sensible evaluate simulating exact strengthen paintings
4. Two-week paid trial length with particular efficiency benchmark:
 – Should succeed in 20 accredited tickets according to day
 – High quality of responses shall be evaluated
 – Talent to resolve issues independently shall be assessed
– Alternative to make a right away have an effect on in a rising corporate
– Aggressive wage
– Benefit-based enlargement possible
– Direct get entry to to management and fast decision-making
– An atmosphere that rewards proactivity and problem-solving
– Likelihood to paintings with state of the art electronic mail outreach era
– E-mail authentication (SPF, DKIM, DMARC)
– API integrations
– E-mail deliverability ideas
– Chrome extensions
– E-mail automation workflows
– CRM integrations
This isn’t a normal strengthen function.
We are searching for somebody who essentially enjoys technical problem-solving and needs to develop with us.
In case you choose well-established constructions or obviously outlined processes, this place is probably not for you.
*QuickMail values giving and receiving comments, and we prioritize efficiency over social solidarity. We are searching for people who are ok with direct conversation and able to give a contribution to our fast moving, results-driven setting.*
