December 12, 2024
Remote Full-Stack Engineer at MacroActive Ltd

Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)

Buyer Fortify Supervisor  [English + German]

This isn’t a other folks control place

About komoot

Komoot is an app that allows you to in finding, plan, and percentage adventures with its simple direction planner. Pushed by way of a love for nature and powered by way of the out of doors neighborhood’s suggestions, komoot is helping you discover extra of the nice open air—anywhere and on the other hand you need. And we are excellent at it. Google and Apple have indexed us as one in all their Apps of the 12 months a large number of instances. As of late, with over 40 million customers and 300,000 five-star critiques, we’re effectively on our technique to changing into the most well liked app for locating, making plans, and sharing adventures international. 
Sign up for our remote-working staff and get started your journey with komoot.

In regards to the position

Do you experience guiding customers to the appropriate answers? Does fixing tough issues really feel rewarding? Have other folks informed you that you’ll provide an explanation for issues obviously each in individual and in writing? If that is so, we’d love to listen to from you.

We’re in search of a phenomenal Buyer Fortify Supervisor to sign up for Chris and the devoted reinforce staff. On this position, you’ll paintings without delay with our customers, serving to them remedy their technical problems, resolution their questions, and take advantage of our product. As the primary level of touch for plenty of of our customers, you’ll be certain they’ve a phenomenal reinforce revel in and get what they wish to experience smoother, seamless out of doors adventures.
Person happiness and pleasure have all the time been central to our undertaking, and along with the staff, you’ll play a a very powerful position in shaping our popularity and construction nice buyer relationships 
In a position in your subsequent journey?

What you’ll do

Fortify our customers by way of electronic mail in addition to resolution their questions about all channels (tickets, boards, social media, retailer critiques, and so on).

As the primary level of touch, take possession of purchaser inquiries and pressure each and every factor towards a swift and efficient answer.

Arrange instances from begin to end, from preliminary document and replica to writing worm experiences and reaching answer.

Deal with technically complicated and escalated instances.

Paintings with builders and QA to search out and remedy essential insects within the wild.

Successfully collaborate and keep up a correspondence with staff individuals on duties comparable to clearing price tag backlogs as they arrive up.

Help with managing tasks and processes that goal to fortify how we reinforce our shoppers.

Occupied with how we paintings? 

Core Conversation time between 10 am – 3 pm (Berlin Time). We all know other folks have other existence, which is why we’ve versatile operating hours with core time for synchronous interplay. You’ll arrange your workday in the best way that most nearly fits you, your circle of relatives, and your wishes.

We paintings on a undertaking foundation in cross-functional groups to be sure that we collaborate on our targets, transfer ahead easily with open traces of conversation, and reach effects as a staff.

Each Monday morning, we’ve a whole-company presentation the place you listen about tasks around the trade, encourage each and every different, and percentage nice paintings.  

We attach in individual at 3 whole-company gatherings each and every yr in gorgeous places. You’ll take a look at this playlist to determine extra about how we keep shut whilst being distant.

We use gear like Trello, Slack, Miro, Zoom, and Google Power each day to stick attached, collaborate simply, and set up tasks.  

You’ll achieve success on this place should you

Are excited to sign up for a buyer reinforce staff for the long term to make an have an effect on on how other folks revel in the outside.

Have exceptional conversation abilities in German and English. Further languages (e.g. Dutch, Italian, Spanish) are welcome.

Are open to versatile scheduling, together with occasional weekend reinforce.

Have 2+ years revel in operating in on-line or tech reinforce, and also you like it.  

Have a pointy eye for figuring out and reporting technical insects, with confirmed revel in in troubleshooting and guiding shoppers thru resolving problems successfully.

Have revel in operating on making improvements to reinforce processes and documentation.

Can provide an explanation for complicated technical subjects to each colleagues and shoppers with a variety of technical experience.

Are extremely self-driven, accountable, well-organized, and in a position to take care of competing priorities.

Are certain, interested by our customers’ wishes, and willing to fortify their revel in.

Be interested in how AI may toughen reinforce processes and buyer reports.

Have a keenness for out of doors sports activities, cellular apps, wearables, or motorbike computer systems.

Why you’ll like it

Your paintings will give a contribution to serving to hundreds of thousands of other folks experience pretty out of doors reports.

We’ve been a remote-working corporation since 2017, that means: We’re distant by way of default, have frameworks and programs in position, and know the way to do it effectively.

You’ll turn out to be an very important a part of our various and world staff, with colleagues primarily based in 19+ nations throughout Europe.

You’ll paintings from anywhere you need, be it a seashore, the mountains, your home, or anyplace else that lies in any time zone between UTC-1 and UTC+3.

38 paid days off (inclusive public vacations) – you might be unfastened to take the ones days on every occasion it fits you, together with a hard-earned wintry weather vacation smash.

We like seeing other folks develop. That is why each and every staff member will get €2,000 and three further days to spend on skilled construction each and every yr. Categories, meetings, books – your selection!

Prices lined in your co-working house club or your work-from-home place of work setup and the newest units and gear to do your highest paintings.

Dive somewhat deeper and be told…

Extra about our recruitment procedure and FAQs right here: FAQs
We reinforce variety and inclusivity and welcome all potential candidates. We’ve got an ongoing recruitment procedure (no cut-off dates) – if this position is on-line, it way it’s nonetheless open!

Leave a Reply

Your email address will not be published. Required fields are marked *