NoGigiddy is looking for a proactive and customer-focused Access-Degree Account Supervisor to sign up for our faraway staff. On this function, you are going to construct and handle relationships with our shoppers, making sure their wishes are met and offering remarkable carrier. This place is easiest for any person keen to begin their profession in account control and customer support. No school stage is needed, however sturdy verbal exchange talents and a zeal for serving to shoppers are very important.
Key Duties:
- Consumer Courting Control: Construct and handle sturdy relationships with shoppers, figuring out their wishes and making sure their delight.
- Verbal exchange: Act as the principle level of touch for shoppers, addressing their inquiries, issues, and requests promptly and successfully.
- Account Coordination: Help in coordinating consumer accounts, together with putting in place new accounts, managing renewals, and making sure all consumer data is up to the moment.
- Drawback Fixing: Determine and get to the bottom of consumer problems proactively, making sure a good consumer enjoy.
- Reporting: Get ready and ship common reviews on account efficiency, consumer comments, and repair enhancements.
- Collaboration: Paintings intently with inside groups, together with gross sales, advertising and marketing, and visitor toughen, to verify consumer wishes are met.
- Consumer Onboarding: Help in onboarding new shoppers, offering them with the essential assets and data to get began.
- Comments Assortment: Collect and relay consumer comments to toughen our products and services and consumer enjoy.
Talents and {Qualifications}:
- Verbal exchange Talents: Remarkable verbal and written verbal exchange talents.
- Buyer Carrier Talents: Sturdy skill to know and meet consumer wishes.
- Organizational Talents: Skill to regulate more than one duties and prioritize successfully.
- Interpersonal Talents: Sturdy skill to construct and handle relationships with shoppers and staff participants.
- Drawback-Fixing: Skill to handle and get to the bottom of consumer problems successfully.
- Time Control: Sturdy skill to regulate time and meet closing dates.
- Technical Talents: Elementary skillability with Microsoft Administrative center Suite (Phrase, Excel, Outlook) and CRM device.
Most well-liked Revel in:
- Revel in in customer support, gross sales, or a comparable box is a plus however no longer required.
- Familiarity with CRM device and account control equipment is a plus.
- Earlier enjoy with gig economic system platforms or staffing apps is a plus.
Training:
- Highschool degree or identical.
- Related certifications or coursework in customer support, gross sales, or account control are really helpful however no longer required.
Running Prerequisites:
- Faraway Paintings: The function is faraway, making an allowance for flexibility in paintings location.
- Collaboration: Common digital conferences and communications with the gross sales and toughen groups.
- Equipment: Use of quite a lot of verbal exchange and collaboration equipment, comparable to e-mail, video conferencing, and CRM device.
Wage Vary:
- $20 to $27 in line with hour, relying on enjoy and {qualifications}.
In case you are arranged, detail-oriented, and enthusiastic about offering superb carrier to shoppers, we’d love to listen to from you! Practice now to sign up for NoGigiddy and make a distinction within the gig economic system.
