[Hiring] VP, Buyer Good fortune @Ping Identification

Reporting to the Leader Buyer Officer the VP of Buyer Good fortune will be sure that the long-term sustainability and profitability of Ping’s shoppers via main projects that force luck at every step of the client adventure.  They’re going to additionally permit visitor value-addition via handing over the purchasers’ desired results so Ping would possibly force growth and understand the overall price of the Ping and visitor partnership.

KEY RESPONSIBILITIES:

• Supply strategic management of the client luck division.
• Creating and executing a visitor luck means via setting up OKRs, KPIs, visitor metrics to trace, and each different measurable ranking that successfully gauges the luck of the client adventure and division efficiency. 
• Enforcing a customer-first means right through the group and demonstrating the price of purchaser luck from a trade viewpoint
• Enabling desired visitor luck results via helping renewals and retention managers, serving to to extend income, and contributing to the efforts to extend product adoption and different related CS metrics and well being ratings.
• Design and set up the reach-out procedure, channels, and touchpoints, and serving to the CS crew paintings productively with those processes.
• Reviewing and adjusting all CS processes: onboarding, coaching, control, advocacy, upsell/cross-sell, and supporting renewals.
• Measuring, reporting, and inspecting others’ studies at the effectiveness of the CS projects.
• Recruiting, attracting, and onboarding new CS crew participants, serving to them combine with the crew, and inspiring collaboration and finding out inside the staff.
• Go-functional crew control, repayment control, and contributing to selections referring to crew constructions.
• Managing visitor relationships throughout all the CS crew, serving to others at the crew care for and give a boost to the relationships underneath their purview.

SKILLS AND COMPETENCIES

• Minimal 10 years of enjoy running as a visitor luck chief with duty for a visitor luck division with confirmed efficiency and particular income target fulfillment.
• Robust persuasion, argumentation, and international relations talents to control and construct consensus right through the client luck division, its actions, and related stakeholders
• Top emotional intelligence, and enjoy in making use of the ones talents in a trade context to persuade sure results for patrons, companions, and crew participants. 
• Deep working out of device companies, with wisdom of each the subscription and renewal fashions. 
• Knowledgeable communique talents and the power to carry C-level visitor conversations that force trade for each events and transfer the connection ahead.
• Trade construction wisdom and, preferably, enjoy rising a trade.
• Robust analytical and goal-oriented mindset with a bias in opposition to motion, sponsored via expert-level other people and undertaking control wisdom and skillset.
• Complex trade enjoy and skill to create methods, pointers, and goals and put into effect them whilst riding trade expansion and developing data-driven studies.

Wage Vary: $240,000 – $275,000 + bonus 

In line with Colorado’s Equivalent Pay for Equivalent Paintings Act (SB 19-085) the approximate repayment vary for this function in Colorado is indexed above. Ultimate repayment for this function will probably be decided via quite a lot of components, reminiscent of wisdom, talents, and skills.