Hello there,
Our purchasers’ lessons have masses of hundreds of paying participants, and their movies are noticed through tens of millions of other folks each and every month.
We’re in search of an ultra-reliable, detail-oriented individual to lend a hand with initiatives, productions, and different workforce wishes. We’re in search of somebody who will display up and get the process performed — and determine issues out — even if there isn’t but a trail laid out for how one can do it. You are making it your challenge to resolve issues and create a super enjoy for each and every buyer, to the very best of your talent, each and every time.
We don’t a lot care about your enjoy with particular device or duties, best your willingness to be told, determine issues out, be rock-solid loyal, and bring superb effects.
We’re right now in search of somebody who…
- Is a motivated, proactive subject solver. If a subject arises, your first intuition is to peer what you’ll be able to work out fairly than ask a manager what to do. You’re taking delight for your talent to investigate and determine it out (you’ve superb “Google-fu” abilities), and that’s your first go-to in each and every scenario. You’re no longer afraid to invite questions, however you additionally at all times include background wisdom and proposed answers.
- Has eagle-eyed consideration to element, having the ability to scan massive quantities of data and pick the misspelling, grammar error, or transposed letters. You sweat the small stuff, and also you persistently catch tiny mistakes that others omit. (We can ask you to finish a brief proofreading take a look at.)
- Writes in fluent English with a qualified but pleasant demeanor. If you happen to’re no longer a local speaker, we’d by no means comprehend it, as a result of you realize the language in and out, and also you write with a prime stage of care and thoughtfulness.
- Cares so much concerning the finish product. You’re no longer keen to drop the ball on the 11th hour, even while you’re drained, as a result of your final precedence is a superb buyer enjoy. You truly need each and every element to be attended to, and you’re employed thoughtfully to make it so.
The position we’d like to place for your succesful arms…
- Is an exhilarating, various position with plenty of alternative for finding out and long run enlargement. It’s a hybrid position for now, with parts of manufacturing & operations help, in addition to a serving to of purchaser beef up.
- We’ll get started you off in buyer beef up, which you’ll care for steadfastly with a personalized effect and dependable availability.
- You’ll be independently motivated to take superb care of our shoppers.
- You’ll be supporting direction participants on behalf of our purchasers (who’ve in detail private manufacturers), and we take massive delight in our buyer enjoy requirements.
- You’ll get to place your problem-solving abilities to make use of serving to encourage our shoppers to do so. Our shoppers have signed up to be told one thing, and whether or not it’s enjoying guitar or woodworking, we wish to inspire them to apply via and get essentially the most from their funding.
- You’ll paintings carefully with me as my proper hand in all issues manufacturing. It is a extensively various set of tasks that may come with:
- Construction direction posts and loading content material in WordPress
- Construction areas and including participants to Circle or Skool communities
- Proofreading and QA of emails, direction content material, buyer main points, and extra
- Running with our builders to construct gross sales pages
- Running with our clothier to construct touchdown pages in LeadPages or WordPress
- Troubleshooting problems with our lessons
- Gross sales knowledge & buyer of completion knowledge reporting
- Easy video enhancing, if that’s for your ability set and pursuits
- Developing easy initiatives in Canva, if that’s for your ability set and pursuits
- And extra, dependent in your spaces of hobby and ability
- You’ll additionally care for occasional e-mail publication sends and development e-mail automations in Lively Marketing campaign.
- It’s a plus when you have enjoy with various on-line direction comparable device like WordPress, Lively Marketing campaign or different e-mail advertising device, Basecamp, Canva, Assist Scout, and so on., nevertheless it’s extra necessary that you just’re fast and keen to be told, in addition to thorough and element orientated. We wish to produce top-quality paintings as briefly as we will be able to.
A bit of extra concerning the workforce you’ll be becoming a member of…
We’re a small workforce, dedicated to excellence, and that implies we want everybody on our workforce to turn up at a prime stage. When the rubber hits the street, and one thing must be mounted instantly for our shoppers to have an awesome enjoy, we be certain that it will get performed. All of us search to turn up with a 100% dedication; a prime stage of power; and a favorable, calm perspective.
That isn’t to mention we price unending additional time or workaholism; it’s simply the other. We display up onerous after we want to after which leisure absolutely in our downtime. You’ll be preferred and rewarded to your determination and dedication with the break day you wish to have, honest reimbursement, and a transparent enlargement trail.
You’ll file at once to me, and I’m primarily based in US Central Time. I generally tend towards a later day and would like so that you can have a just right quantity of overlap with my afternoon hours.
A bit of extra about the main points of the process…
We’re completely far off, with workforce participants in all places the arena. For this position, we’re in search of somebody who will paintings persistently between the hours of 12 pm – 6 pm US Central Time. It’s a plus for those who’re primarily based in Mexico, Central The united states, or South The united states.
Specifically in buyer beef up, we can on occasion ask you to hide weekends when we have now a promotion or new direction release (as soon as a month or much less) – with days off in a while to make up for it.
To use…
We’ve a no résumé/CV coverage so please don’t connect one—we don’t care the place you went to school (or that you just even went in any respect). We’ll merely select essentially the most smartly written and considerate duvet notes for attention.
We want to know that you just’re paying shut consideration, as we want somebody element orientated on this position, and my favourite colour is blue, so please put the phrase blue someplace within the matter line of your e-mail.
We be apologetic about that we received’t be capable to get again to everybody, but when your notice sticks out, we’ll intention to reply inside two weeks of your writing.
Thanks for studying. If you happen to’re at the fence about making use of, please do!
Highest of good fortune, and we stay up for listening to from you.
Rachael
