November 1, 2024

Time zones: SBT (UTC +11), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

37signals is hiring a Web site Reliability Engineer (SRE) for our Operations workforce to lend a hand us ship rapid and dependable programs to our consumers—Basecamp, HEY, and our ONCE product line. Our Operations workforce led our effort to depart the cloud and is now devoted to operating our programs in our information facilities successfully and for the long run.  We’re most effective making an allowance for applicants founded within the Asia-Pacific area (UTC+5 to UTC+13) for this opening. The wage vary is 165,000 to 209,458 USD.


Concerning the paintings
The task of running rapid and dependable techniques is principally about making existence as uninteresting as conceivable via making an allowance for and mitigating all of the issues that may move unsuitable sooner than they are able to move unsuitable. Operations shines the brightest when there may be not anything to look – techniques simply run. However getting there and maintaining this is difficult paintings.

It is also unattainable to get it best at all times! So a part of the paintings contains being to be had for on-call responsibility, which might come with getting woken up in the course of the evening when it is your flip to be first responder. We rotate that accountability on an ordinary agenda, and you will not be by yourself throughout your first a number of months.

Right here are a few things we’ve labored on not too long ago that would possibly provide you with a greater sense of what you’ll be doing everyday:

  • Combine and optimize rspamd for inbound and outbound mail pipelines
  • Apply incident reaction procedures together with carrier failovers
  • Provision and cargo take a look at on-premise servers and KVM-based infrastructure
  • Set up database schema adjustments the usage of pt-online-schema-change
  • Set up and toughen our day by day deployments the usage of Kamal
  • Toughen our current tracking gadget the usage of Prometheus and Grafana
  • Deploy and perform database clusters constructed with MySQL
Whilst maximum of your time can be spent supporting Basecamp, HEY, ONCE, and any new instrument we might release, you’ll be able to additionally care for our legacy apps till the tip of the Web. You want to be as at ease serving to pay down technical debt from our previous as you’re development for the longer term.

You’ll be operating hand-in-hand with a decent knit, globally disbursed workforce this is all the time there to respond to questions and proportion their collective knowledge at every step of the way in which. And your enjoy and background will sign up for ours. We’ve got worlds to be informed and we’re desperate to do it in combination. You’ll be able to be expecting to show us, trainer us, and be expecting the similar in go back.


About you
You must be conversant in maximum of our elementary stack, which contains Linux, MySQL, Redis, ElasticSearch, S3, Ruby on Rails, Postfix, and Kamal. What you do not know effectively, you are able to select up briefly. And also you should be at ease operating remotely.

You are ok with the Unix toolchain, elementary networking ideas, and you are a satisfactory programmer in a position to writing or amending current techniques in Move or Ruby. You revel in fixing difficult technical issues. You are ok with long-term undertaking paintings, in addition to surprising advert hoc requests.

All that stated, we totally remember that you received’t know the way all our techniques paintings on day one… and even day 51! Our Ops workforce does deep, essential paintings. The general public take a complete 12 months to really feel totally at ease operating at complete capability, and that is ok with us.

You’ll be able to be expecting a conscious onboarding procedure with structured ramp-up time. You’ll be able to be expecting a workforce that listens. You’ll be able to be expecting to be counted on and the liberty to do your absolute best paintings. We construct our apps, our groups, and our corporate for the lengthy haul, so you’ll construct your profession right here if you select to.

You’ll have a CS or engineering level. It’s possible you’ll now not. That’s now not what we’re in search of. We care about what you’ll do and the way you do it, now not about how you were given right here. A powerful monitor document of conscientious, considerate paintings speaks volumes.

We worth Managers of One. We admire individuals who can take a stand but devote even if they disagree. We matter concepts to rigorous attention and problem every different, however all understand that we’re right here for a similar objective: to do excellent paintings in combination. That incorporates direct comments and a prime level of consider.

It is a far flung place. We’re in particular in search of applicants founded within the Asia-Pacific area (UTC+5 to UTC+13). Our Ops workforce operates on a follow-the-sun protection type, and this function will lend a hand us distribute that accountability extra calmly within the area.

We recognize everybody’s proper to take part in political expression and activism, however steer clear of having political debates on our inside verbal exchange techniques. 37signals as an organization additionally does now not weigh in on politics publicly, out of doors of subjects immediately associated with our industry. You must be at peace with either one of those stances.


Pay and advantages
37signals can pay within the best 10% of the business according to San Francisco charges. Identical place, identical pay, regardless of the place you are living. You’re going to be introduced a contractor function on similar phrases and equivalent pay with our US-based workers. The wage vary for this place is 165,000 to 209,458 USD.

Our advantages toughen a existence well-lived clear of paintings. Considerable day without work and all of the sources you wish to have to toughen you in doing the most efficient paintings of your profession. Here is extra at the advantages we provide.


How you can observe
Please post an utility via Wednesday, November sixth at 5:00 PM US-Central time. Introduce your self to us as a colleague. Let us know why you wish to have this task and why you’d love to paintings at 37signals. We worth nice writers, so be your self, be inventive, and take your time.

We think to take a couple of weeks to intently evaluate all programs. Please be aware that we’re not able to supply person comments throughout the screening procedure. We generally see loads of programs for Operations roles, and our small hiring workforce merely doesn’t have the bandwidth to supply customized comments sooner than the interview degree.

You’ll be able to be expecting to listen to from us in regards to the standing of your utility via the tip of November. 

Our interview procedure is composed of 4 steps. First, we can invite a gaggle of applicants for a 30-minute audio chat by the use of Zoom with our Folks Ops workforce. From there, a smaller team can be requested to finish a take-home technical workout that displays the day by day paintings of our SREs; you must be expecting to spend round 6 hours on it. Applicants who go the workout will transfer directly to an interview with our Asia-Pacific Ops workforce, after which finalists can have an interview with our Ops management workforce. For all interviews, you’ll watch for a one-hour video name along with your long run colleagues and leaders. We’ll talk about your background and technical wisdom, however no gotchas, brainteasers, or whiteboards.

We are hoping to increase an be offering on the finish of December, with a versatile get started date in January.

We inspire candidates from all backgrounds to use for a task the place you’ll do the most efficient paintings of your profession. We admire you giving us your attention, and we promise to provide you with our complete consideration in go back. We look ahead to listening to from you!

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