October 10, 2024

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

✨ Highlights

  • MemberSpace is a SaaS that provides a club paywall to any a part of an present web page.
  • We’re a bootstrapped and winning corporate.
  • Our staff is 100% far flung.
  • Searching for a complete time Buyer Good fortune Supervisor (CSM) who most commonly overlaps with our core operating hours of 10am to 6pm ET.
  • You will have to be capable of write and talk very obviously in English.
  • This function calls for average revel in (3+ years).
  • Aggressive wage with long run bonus/elevate alternatives.

 

✨ The Position

As our first Buyer Good fortune Supervisor, you’ll be the bridge between our consumers and our product. To begin with you’ll paintings with the co-founders to assist construct inside processes and programs for our inside CSM purposes. Ultimately you’ll be liable for using long-term buyer pleasure and retention. This function will contain operating carefully with each consumers and inside groups, offering comments, and making sure the sleek supply of our answers.

 

✨ Key Duties

  • Increase Inside Techniques:  After finding out how our industry purposes, paintings with the co-founders to broaden a buyer well being rating, day-to-day processes, and KPIs that long run CSMs can combine into.
  • Courting Development: Increase and deal with sturdy relationships with celebrity consumers, appearing as the principle level of touch.
  • Buyer Retention: Track buyer well being metrics, supply help, and determine alternatives to fortify buyer retention and pleasure.
  • MRR Retention: Proactively develop contract worth with upper tier plans, making sure that consumers are engaged and spot endured worth in our product.
  • Overall Earnings Retention: Proactively develop general income from consumers (MRR + transaction charges), making sure that consumers see the longer term worth for his or her industry.
  • Buyer Coaching: Supply as wanted  product coaching and training to verify consumers totally perceive and use our resolution successfully.
  • Buyer Comments: Act because the voice of the client internally through offering comments to our product and building groups to assist fortify the product providing.
  • Drawback Fixing: Paintings with consumers to get to the bottom of problems, making sure a prime stage of shopper pleasure.
  • Reporting: Monitor and file on buyer luck metrics and KPIs to measure luck and determine spaces for growth.

 

✨ What We’re Having a look For

  • 3+ years of revel in in buyer luck, account control, or a similar function in a SaaS or tool corporate.
  • Confirmed monitor report of establishing sturdy buyer relationships and using buyer pleasure.
  • Sturdy problem-solving talents and the facility to suppose strategically about buyer wishes and answers.
  • Superb conversation talents: verbal, written, and head to head Zoom calls.
  • Talent to paintings independently, arrange a couple of purchasers, and prioritize duties successfully.
  • Enjoy the use of buyer luck gear and CRM programs
  • A keenness for serving to consumers be triumphant and a proactive, sure angle.

 

✨ Key Advantages

  • Wage for this function is $90,000 USD
  • 20 PTO days plus 13 federal vacations
  • Prices lined for endured finding out alternatives, tool, and kit you might want to do your activity
  • We satisfaction ourselves on being a low-stress and calm corporate with only a few conferences
  • As much as 100% top rate protection for scientific, 100% protection for dental and imaginative and prescient
  • 4% matching 401(ok)

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